Shipping & Warranty
Please note that we need maximum 7 days to fulfill your order, before shipping.
If you need an urgent delivery, please, drop us an email before you order to make sure we have the model you need in stock.
We offer worldwide shipping.
- The product price does not include the shipping cost.
- The costs of shipping can vary by the product and the destination.
- Shipping to EU Countries: 4600 HUF (< 2 kg)
- Shipping outside of EU: 7700 HUF (< 2 kg)
The products are delivered in 3-6 working days in EU. Domestic and overseas shipping takes 1-2 working days.
In case you would like to pick up your order personally in Budapest:
1075 Budapest, Károly körút 22., Röser udvar
Mon-Fri: 8.00 - 18.00
When the order is placed you will receive an email to confirm your shipping address through a valid email address in order:
- to make sure that it will be delivered to the right address and
- to have a validated email address where we can contact you about the date of the delivery.
If you purchased a product directly from our online store and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product (excluded shipping costs).
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
In every case, before making the return, please write us an email explaining the reason for the return and your further requirements regarding the product exchange or refund.
As soon as the returned item arrives back to our warehouse, we will either refund the costs or inform you about the delivery time of the exchange product depending on your preferences.
It is highly important for us that all our customers are satisfied with the product.
We constantly aim to improve quality therefore all your comments and feedbacks regarding the product qualities are highly appreciated and more than welcome!
If you think that your product has a defect, please inform us as soon as possible with the following information:
- date of the purchase order
- invoice number
- description of the problem
- photo of the damaged parts - attached to the email
We will look into the case and evaluate as soon as possible if the item is defected or it suffered a defect during the production.
If it does, we will either send you a pick-up for the defected product to be delivered back to our warehouse. We will repair it or send you a replacement.
Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
In case of any changes, please, contact us at firstname.lastname@example.org